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REFUND POLICY

Because most items offered by Stacy Stewart Smith Enterprises are made to order and custom constructed, very few are returnable. Please review the non-returnable information on each product page before placing your order.

Returns — General

For eligible items, we have a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition as received — unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

To initiate a return, contact us at couture@stacystewartsmith.com. Items sent back without prior authorization will not be accepted. Return shipping is the responsibility of the client.

Exceptions / Non-Returnable Items

The following items are not eligible for return: all made-to-order and custom couture garments, preorders, digital downloads, Atelier Académics instructional content, sale items, and gift cards. We also do not accept returns on hazardous materials, flammable liquids, or gases.

Atelier Académics — Instructional Content

All Atelier Académics masterclass sessions, instructional recordings, digital downloads, and course materials are final sale. No refunds or exchanges will be issued once access has been granted or content has been delivered, regardless of whether the material has been viewed in full.

Ready-to-Wear — Restocking Fee

A 60% restocking fee applies to all approved ready-to-wear returns. Return shipping is the responsibility of the client.

Pattern Fitting Toile

The muslin fitting toile sent prior to your Webex fitting session must be returned following the appointment. A prepaid return label will be included with your toile shipment, or provided via email link. Please return the toile promptly so that production may proceed.

Couture Polite Refusal

Custom couture construction differs fundamentally from mass manufacturing in its methods, materials, and structural requirements. Stacy Stewart Smith Enterprises reserves the right to decline an order if, upon professional review of the client's measurements, our atelier determines that the requested garment cannot be constructed to our standard of fit, finish, or structural integrity for that client's specific proportions.

Should this occur, we will contact the client promptly — prior to any garment construction — to present thoughtfully considered alternatives, or to issue a full refund at their preference. Any such decision is made with care, discretion, and respect.

Couture is Handmade

Couture is, by its very nature, a handmade art form. Hand stitching is a human craft — not a mechanized process — and slight irregularities are an inherent and celebrated characteristic of any truly bespoke garment. These nuances are not defects; they are the hallmark of work made by hand, for you alone.

We keep clients informed at every major stage of production — via email, Webex video conferencing, post, and in rare cases, in person — from the first fitting through the final. Any reasonable concern that arises will be addressed; however, clients should anticipate and embrace the slight irregularities intrinsic to a garment personalized and fitted exclusively for them.

Damages and Issues

Please inspect your order upon receipt and contact us immediately at couture@stacystewartsmith.com if the item is defective, damaged, or incorrect, so that we may evaluate the issue and make it right.

Cancellations

All orders may be cancelled prior to fulfillment. Because materials are sourced and production begins immediately upon payment clearance, cancellations are subject to a fee of 60% of the order total, reflecting materials and labor already incurred. No cancellation will be accepted after an order has been marked as fulfilled and shipped.

Intellectual Property & Fraudulent Returns

We reserve the right to decline return requests that appear to involve unauthorized reproduction of designs, intellectual property misappropriation, or fraudulent purchasing behavior.

Exchanges

To exchange an item, return the original once approved and place a separate purchase for the new item.

Refunds

Once your return is received and inspected, we will notify you of approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund. If more than 15 business days have passed since approval, contact us at couture@stacystewartsmith.com.

Gift Cards

Stacy Stewart Smith Enterprises gift cards are non-refundable and have no cash value, except where required by law. In accordance with New York State law, if a gift card balance falls below $5.00, the remaining balance may be redeemed for cash upon request.